A Note From Our Founder

Check Back for Real-Time Updates 

Update Thursday, March 26th: At ButcherBox, accountability is one of our core values. The last thing we would ever do is make a promise we can’t keep, so as of 10:15am ET today we’re starting a waitlist for new ButcherBox members. Head to our homepage to join our waitlist, and we’ll let you know when we’ve made more room at our table to take your order.

Update Wednesday, March 25th: In order for our fulfillment centers to meet demand in a safe and reliable way, new orders placed today will not begin shipping until the week of 4/20.

Update Sunday, March 22nd: In order for our fulfillment centers to meet demand in a safe and reliable way, new orders placed today will not begin shipping until the week of 4/13.

To our ButcherBox community,

Since mid-February, myself and our team have been hard at work preparing for the potential impact that COVID-19 would have on our members, employees, farmers, and animals. There is nothing more important to us than the community we have built with ButcherBox, and maintaining the health and safety of that community is always our top priority.

At ButcherBox, our mission has always been to provide high-quality, humanely raised meat to our members. We have now been called on as a crucial player in the food supply industry to continue to do what we’ve always done: Deliver protein directly to consumers’ homes.

Given how fast the current situation is changing, we’re committed to updating our member community as quickly and efficiently as possible. From service levels, box delivery, and other important information regarding shipments, our team will be updating this channel as frequently and as quickly as possible. Below you will find where we stand with specific areas of our business and hopefully answer any questions you have about what we’re doing in response to the current situation with COVID-19.

The ButcherBox community is strong, and we know that in times like this, community is what brings us together and helps us rise above. I want to personally thank each and every one of you for your patience during this time and for believing in ButcherBox. Stay healthy!

 

 

 

Doing Our Part to Slow the Spread. The food supply industry is critical, perhaps now more than ever. We are dedicated to continuing our normal work during this time. Our fulfillment and delivery partners are taking the proper precautions of advising employees to follow the guidelines set by the CDC when it comes to reporting an illness and practicing good personal hygiene with hand washing and respiratory etiquette in mind.

Our fulfillment partners are committed to the cleanliness of all facilities by practicing the most rigorous cleaning schedule possible. In addition, all ButcherBox employees and partner employees able to work from home are doing so in order to help slow the spread.

Shipping and Delivery. Our fulfillment and delivery partners are working with us closely and are currently operating as usual. In some cases, we may be intentionally delaying new customer orders so that we can prioritize recurring shipments for existing members. Existing members can use their member portal to track the most up-to-date bill, ship, and delivery dates.

Customer Support. Our customer support team is working around the clock to answer all of the phone calls, e-mails, and chats they are receiving. We’re grateful for their hard work during this time! As you can imagine, we’re seeing a higher than normal volume of inquiries and we’ve increased our support team by 50 percent to handle the demand. We appreciate your patience as we get your questions answered.

Food and Package Safety. The Food and Drug Administration has reported there is no evidence of food or food packaging being associated with the transmission of COVID-19. We advise our members to continue to follow good hygiene practices (i.e., wash hands and surfaces often, separate raw meat from other foods, cook to the right temperature, and refrigerate foods promptly) when handling or preparing foods.

The World Health Organization and other government agencies have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping packages is low. If you have a concern, we recommend disinfecting the outside of your box before unpacking.

Mike Salguero

Mike Salguero is the CEO and founder of ButcherBox.